Ordered a standard grip safety for a 1911A1 from my regular supplier and when it arrived, the dimensions were wrong, the arm that is supposed to block the trigger was too high, so did not prevent the trigger from operating the sear. I pulled a grip safety from another 1911 and lined the new one up on a jig with the take-out, which worked perfectly in both frames, and the arm was significantly higher on the new one.

With this information I called the supplier's customer service line and was directed to one of their technicians for assistance. When I explained the problem to the tech, he did not offer any advice to correct it or offer to send a replacement, instead he smugly suggested I should've purchased a Wilson or Clark beavertail safety. I explained that I did not want to alter my frame or buy a new hammer, to which he responded that I should use a beavertail so the slide does not bite the web of my hand. My response was that I have put tens of thousands of rounds through 1911A1's with standard grip safeties and have never been bitten by the slide. His next suggestion was that I should've purchased the better quality Colt 1911A1 grip safety, to which I responded, that was not an option since they were out of stock on that part. He then suggested I return the safety and they would refund my money.

The next day, I packaged up the safety with a return order form on which I explained the problem with it. Ten days later I received an email confirming they received the part and my credit card had been credited for it's cost. There was no attempt to contact me beyond that, they did not refund any shipping costs, or anything. So, I am out the cost of shipping both ways, for an unusable part, and got the honor of being treated like an dolt for not wanting to use a beavertail safety by their tech.

I next went to their website and posted a short review of the part and the lack of support from their tech staff. After a few days, the review was posted verbatim, and not one attempt by the company to contact me has been made. After dealing with this company for 30 years, it has me doubting whether I wish to continue doing business with them.

nt

happened. Customer service is the single thing that differentiates one supplier of other companies' products from another supplier/retailer. It is harder and harder to find young folks to employ who understand that their ego is completely unimportant in this process of supporting the customer. I suggest that you make an attempt to contact the management directly.

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Sincerely,

Hobie

I have given them three chances so far. They have been extremely good in the past and am hoping this is just an anomaly.

And will try to give them one more shot before giving up on them.

a famous folder maker, where I had bought two each of their major sellers, and old style and new improved version. Found much to commend in beef-ups, but much that simply made the newer version contradict a former touted point of their designs making them easier to operate, several ergo good points were lost in making improvements elsewhere, and, all in all, found myself liking the older design over newer, which is not good for a company trying to make a major shift.

So, I fired off an email which started by saying it was simply totally unsolicited customer feedback, and what a random customer found, for consideration by their design team with whatever other feedback and collation, etc.

I received a lengthy reply from a senior shop floor guy (I looked him up), who wrote back in several paragraphs for each point of his, that I had so many great ideas, that perhaps I should start my own knife company, as I obviously knew more than their legendary founder and etc etc.

My reply was that they now had my utmost admiration for joining the rarefied ranks of Strider and Mad Dog knives in customer relations. And that although I had recently purchased four of their high zoot knives for examination, with plans to buy a large number for professional associates after making my decision on which would serve them best in their duties, that his helpful reply had made me see that money was far more needed at the (competing knifemaker) Charity Fund. And then I simply questioned what sort of customer service was he, anyhow?

I received a reply which seemed to start off apologetically, but after being suckered in by sweet opening words on the last one, it was deleted unread after attaching an invoice in reply for a large purchase from another maker, whose product is better, anyhow, and whose product is clipped in my waistband even as I type.

So, things work out in the end. As for what is happening, this is a generation accustomed to life on social media, attacking one another in a shark frenzy, especially since media outlets decided to start giving actual weight to anonymous internet attacks as if valid statistical samples, and these folk treat every communication as a rating on a facebook page of personal attack upon them. And all that matters is them, in this MEist generation of all recorded history.